What's new at S and A?

Hello World!

Welcome to a new day.

A brighter day.

S and A Engineering Services are proud to announce our new website caringly created by the team at VisualLoves! It’s clean, fresh, modern and is in line with our recent improvements here at S and A.

A lot has happened in a year!

It was our 20th year of trading

We became ISO 9001:2015 registered

We moved in to larger premises

Availability of better lifting equipment in the workshop

We’re improving our customer service

And the launch of this: our new website!

20 Years of Trading

S and A Engineering was established in December 1995, making 2016 our 20th full year of trading!

At times of economic turmoil, with smaller businesses barely holding on; we’ve made it through the other side of the year that was dubbed by many and perpetuated by the media as the ‘worst year, ever’.

We’re still here, still repairing blowers and still providing the excellent service that you have come to expect from us.

Quality Management Systems

Early in 2016 we became ISO 9001:2015 registered and have increased our focus on continuous improvement and driving up quality standards. We have a rigorous KPI system to monitor our workflow, systems and to monitor shortcomings both within our organisation and within the supply chain.

We monitor and work hard to identify and rectify issues raised by the KPI system. Our main focus is making sure we meet our customer’s needs. Last year we met or bettered our projected delivery times on repairs on over 91% of our jobs. As more than three quarters of these were beyond our direct control with many issues arising from the supply chain; this is an area we are looking to improve on this year.

Lancashire: The New Home of S and A

As of May 2016, we have moved from our base in Clifton, Greater Manchester and have been trading from our new Bolton, Lancashire premises which is still central within the UK. After many years of trying to find somewhere that met our criteria; large continuous open workshop, plenty of office space and not to mention natural light and centrally heated, we have finally settled and made ourselves at home here.

With our new premises comes the added benefit of being able to handle larger, heavier blowers. So, whereas before we may have had to decline to repair larger machines, this is becoming less of an issue.

With more space, better organisation and so streamlining of jobs has also improved.

Customer Service

We’re always trying to see how we can provide our customers with a better service. We always ask for feedback on quotes and offer an open invitation to share your thoughts on our pricing, availability and customer service. If we don’t know, we can’t look in to it! Who knows, we may have quoted OEM parts as per most customer’s requests; however, we may be aware of after-market alternatives that fit in to your budget a little more comfortably.

Customer service training has also improved communications; allowing a more positive dialogue and opening our minds to make sure we deal as effectively as possible to our customer’s needs.

As part of the ISO certification, we are making sure that we deal with customer feedback efficiently and aim to resolve any problems; should they arise, to everyone’s satisfaction.

If you would like to offer us some feedback to let us know if we’ve done well, areas you think we can improve on or suggestions for what you would like to see us offer then please do contact us. We welcome any suggestions that may help us to help you.

Our Portal to the World

Expertly created by the team at VisualLoves, the new website is sleek and better designed to be accessed by mobile devices; there’s no use in denying it, mobile devices are becoming the platform of choice. To be confident that we are there for our customers when they need us the most; which is frequently on the factory floor or out in the field, we needed a website that kept up with the times, to allow people to find us and contact us easily and fuss free.

We’ve also expanded and improved our FAQ database. Questions that crop up every now and then are listed here, from troubleshooting questions to the simplest; ‘what is a blower anyway’? We don’t want to be a business who’s only objective is to sell, sell, sell! We want to build on our brand as a trusted repair centre, to become a hub for information, guidance and a place people naturally go to for help and answers to their blower related questions.

So; if you have a question that is no covered in our FAQ; or you need more in depth information, please feel free to contact us. We are here and we’re happy to help.

February 2017